Within 24 hours of placing the order
Notify us
NO charges, NO costs
Within 24 hours of placing the order
Notify us
We will return 96% of your payment
(the remaining 4% covers the transaction and currency conversion costs)
Beyond 24 hours of placing the order
Try to notify us as soon as possible
(in order to avoid shipping costs)
We will return 96% of your payment
(the remaining 4% covers the transaction and currency conversion costs)
Beyond 24 hours of placing the order
We cannot accept late cancellations for custom-made products. Since these are specially tailored to your needs.
We can refund you 96% of the tax and shipping costs, or
We can send you the product according to our prior agreement
Within 14 days of delivery
Obtain an RMA number
Then dispatch the item within 28 days of delivery
(in the original packaging, in unused condition)
We will refund 96% of the product price and the tax costs.
You will have to bear both the shipping and the return shipping costs.
We cannot accept withdrawal from agreements concerning custom-made products.
Within 1 year of purchase
(warranty expiration date for this price range)
Obtain an RMA number
We will return 100% of all your costs (product price, taxes, shipping).
Only after defective products that have been properly used!
The determination of proper use will be carried out by professionals after receiving the product.
Within 2 years of purchase
(warranty expiration date for this price range)
Obtain an RMA number
We will return 100% of all your costs (product price, taxes, shipping)
Only after defective products that have been properly used.
The determination of proper use will be carried out by professionals after receiving the product.
Within 3 years of purchase
(warranty expiration date for this price range)
Obtain an RMA number
We will return 100% of all your costs (product price, taxes, shipping)
Only after defective products that have been properly used.
The determination of proper use will be carried out by professionals after receiving the product.
NO withdrawal, NO warranty
If the product is returned under warranty, but upon return it is determined that it had been mishandled, the cost of return has to be borne by the buyer as well.
In order to avoid this risk, it is worth sending us some photos of the defective product before returning it.
Last Updated April 22, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with it for any reason, you may return it to us for a refund. Please see below for more information on our return policy.
The cancellation applies to cases where the product has not yet been in the possession of the customer or the carrier.
Immediate cancellation is available for twenty-four (24) hours after placing the order. If payment has not yet been made, we will simply delete your order from our system. If the customer has chosen an immediate payment method and has already transferred the amount, ninty-six percent (96%) of it will be returned to them within thirty (30) days of cancellation. This is a fair refund which includes ninety-six percent (96%) of the product price, taxes, and shipping costs. The remaining four percent (4%) covers our transaction and conversion costs.
Late cancellation applies to those cases when twenty-four (24) hours have passed since the order was placed, but the product has not yet been in the possession of the carrier. Since the exact time of the latter cannot be known in advance, we recommend the customer to notify us about the cancellation as soon as possible. If the ordered product belongs to the category of mass-produced items, we apply a fair refund. This includes ninety-six percent (96%) of all costs, including product price, taxes, and shipping costs. The remaining four percent (4%) covers our transaction and conversion costs. If the ordered product belongs to the category of custom-made items, we can offer a partial refund. This includes ninety-six percent (96%) of the tax and shipping costs, and does not include any portion of the product price. Since these items are exclusively tailored to the customer’s needs, thus it cannot be sold to anyone else.
The return applies to those cases where the product has already been in the possession of the customer or the carrier.
Withdrawal is available for mass-produced items within fourteen (14) days of delivery. In order to be eligible for withdrawal, the customer must request a Return Merchandise Authorization (RMA) number from us within these fourteen (14) days. All withdrawal returns must be postmarked within twenty-eight (28) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached. After receiving the package, we will apply a standard refund within thirty (30) days. The standard return includes ninety-six percent (96%) of the product price and the tax costs. The customer will have to bear both the shipping and the return shipping costs. Withdrawal is not applicable in the case of custom-made items.
Warranty is available for defective but properly used items. The duration of the guarantee depends on the net price of the given product:
To return an item, please email customer service at local.color.limited@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Colour Elektro Ltd.
Attn: Returns
RMA #_____
28 Jokai Street
Budapest, 1211
Hungary, EU
Please note, it is possible that you will be responsible for all return shipping charges (see above). We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least thirty (30) days from the receipt of your item to process your refund. We will notify you via email when your refund has been processed.
Types of refunds:
The following items cannot be refunded at all:
For properly used defective or damaged products, please contact us at the contact details below to arrange a refund.
If you have any questions concerning our return policy, please contact us at:
local.color.limited@gmail.com
